Need some quick help on money that we owe and repaying it

redballoon_2

Hubby has a debt of £175 (little i know) and we have agreed to pay £15 a week to clear it as our finances arent great at the moment. So every friday without fail i have phoned up and paid the £15 by my switch card.

I checked my bank statement today and the £15 from friday hadnt been taken out so i called the debt people and asked if there was a problem. After 20 minutes of holding, I was told that the took a manual payment of £15.00 on friday but the lady who took it hadnt put it though the system.

So he asked me if i could pay £15 now and another £15 this friday. I refused saying i had done my part and would continue to pay £15 every friday, meaning it would take one week longer to clear. I am doing my part, it's not my fault if your staff dont do thier job properly.
Then he switched and said can you pay £30.00 now and i stuck to my guns.

But as its hubbys account, he couldnt take this from me, as I dont have permission so hubby has got to phone them back tomorrow and confirm my conversation.

I have asked the guy who i spoke to to make a note of my conversation on the system. (as we had a letter saying that if we didnt stick to the agreement then the bailiffs would come round)

I can afford to pay the £15 or £30 now, but it is the principle of it. If i didnt stick to the agreement then i would be stung so why not the otherway around?

Any advice/comments please?

bananakinz

Mistakes happen, the co knew you paid on fri as they found the slip so you haven't broken the arrangement. Surely they can still process this manually?

TBH I would have just paid the £15 today if you have the money and have it done with, whats the point in arguing or delaying the debt by a week?