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Goodbye cardboard jeans promotion

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has anyone had any problems in getting a refund? I sent all the stickers from the bottle, complete with a photocopy of the receipt showing clearly that I had paid for the conditioner, and a covering letter explaining that I neeeded to keep the original reciept as it was being used for a proof of purchase for the guarantee for an expensive electrical item.
Yesterday I got a letter back from the cardboard jeans people saying that they weren't going to reimburse me as I didn't send the original receipt. :rolleyes:
I do whatever my rice krispies tell me to :rolleyes:

Comments

  • System
    System Posts: 178,351 Community Admin
    10,000 Posts Photogenic Name Dropper
    no probs here, but did send the receipt.
    they didn't refund postage which means that the "try me free" wasn't really
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • thepearce
    thepearce Posts: 2,287 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I read the instructions incorrectly and replied in MORE than 16 words so was initially refused. I was able to resend again and got sent a cheque.

    Like poster #2 says no postage refund on this one.
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