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Mortgage for older couple - advice needed
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If you feel you might have a claim, step one is to advise the company that set up the mortgage (a broker maybe?). They have to reply promptly and arrive at a conclusion within a couple of weeks. If you are then unsatisfied you take it to the Ombudsman (FOS) and they will make final judgment.
The Firm have 8 weeks to investigate your complaint and provide a response, after which time you may refer to FOS. However FOS will generally only beocme involved when the Firm has issued their final response in the matter.
Hope this helps
Holly0
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