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ASDA's stupid returns policy

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  • Flyboy152
    Flyboy152 Posts: 17,118 Forumite
    Zandoni wrote: »
    Can't say I fully understand what you are saying, but in the real world if you take something faulty back to any major store after owning it for 6 - 12 months it will either be repaired or replaced. They will not ask you to prove the fault was inherent.

    Then you need to find out more about what happens when you bring something back to a retailer.
    The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Flyboy152 wrote: »
    Then you need to find out more about what happens when you bring something back to a retailer.

    If its in it's one year warranty period and it's faulty they repair or replace, what more do I need to know?
  • Flyboy152
    Flyboy152 Posts: 17,118 Forumite
    Zandoni wrote: »
    If its in it's one year warranty period and it's faulty they repair or replace, what more do I need to know?

    Consumer law?
    The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Flyboy152 wrote: »
    Consumer law?

    My point is that most people don't have to be concerned about consumer law, if they take faulty goods back to a reputable company during its one year guarantee period.

    Of course after that period then they can look at SOGA if they want to.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Zandoni wrote: »
    ...what more do I need to know?
    Did you read post number 25?

    It may help you understand why the consumer needs SOGA within the first twelve months.
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    wealdroam wrote: »
    Did you read post number 25?

    It may help you understand why the consumer needs SOGA within the first twelve months.

    I did read post 25 and I still don't understand, most retailers in this country give a 12 month guarantee. I know Asda is one of them so why does the 6 month cut off come into play.
  • bod1467
    bod1467 Posts: 15,214 Forumite
    The point is, RETAILERS do not (usually) give any warranty whatsoever. MANUFACTURERS do though. But such warranties can have pretty much any terms they like - so if they say you need to hop on one leg naked to get a replacement then ... :D
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    bod1467 wrote: »
    The point is, RETAILERS do not (usually) give any warranty whatsoever. MANUFACTURERS do though. But such warranties can have pretty much any terms they like - so if they say you need to hop on one leg naked to get a replacement then ... :D

    Yes but the retailer handle the warranty claim for you and most reputable retailers never ask you to hop on one leg naked :)
  • bod1467
    bod1467 Posts: 15,214 Forumite
    I must visit specialist shops then. ;)
  • Zandoni
    Zandoni Posts: 3,465 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    bod1467 wrote: »
    I must visit specialist shops then. ;)

    Hehe I need to visit these shops too :)
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