ASDA's stupid returns policy

Zandoni

wealdroam wrote: »

I am sorry to hear that you don't understand that.

OK there's no point in mentioning SOGA and whether the goods are more than 6 months old, because most times when goods are bought from major retailers it doesn't apply.

Most sellers in this contry cover their products with a 12 month warranty and that's what we all should talk about.

SOGA only really applies when a decent guarantee is not offered.

Flyboy152

Zandoni wrote: »

OK there's no point in mentioning SOGA and whether the goods are more than 6 months old, because most times when goods are bought from major retailers it doesn't apply.

Most sellers in this contry cover their products with a 12 month warranty and that's what we all should talk about.

SOGA only really applies when a decent guarantee is not offered.

That's quite a misguided perception you have there. The provision of warranties and the rights protected under consumer law are quite different animals.

Zandoni

Flyboy152 wrote: »

That's quite a misguided perception you have there. The provision of warranties and the rights protected under consumer law are quite different animals.

Exactly, everyone wants to be a lawyer, consumer law is not needed when the shop offers a good guarantee.

wealdroam

Zandoni wrote: »

Most sellers in this contry cover their products with a 12 month warranty and that's what we all should talk about.

SOGA only really applies when a decent guarantee is not offered.

I do not have figures available (do you?) but I would suggest that most sellers do not cover their product with a 12 months warranty.

I will however, concede that most manufacturers in this country offer a 12 month warranty, but usually a remedy under that warranty is directly with the manufacturer.

somethingcorporate

Exactly as Wealdroam states

SOGA > manufacturers warranty which is why the 6 month cut off is so important.

Stephen_Leak

alistair.long wrote: »

<snip> I am very suprised that you even had the receipt, my ASDA receipts fade away after 3 months. <snip>

For anything with a long guarantee but a thermal printed receipt, I scan them. Then you can go back with the faded original and a readable "photocopy".

Zandoni

somethingcorporate wrote: »

Exactly as Wealdroam states

SOGA > manufacturers warranty which is why the 6 month cut off is so important.

I don't understand why the 6 month cut off is important when the goods come with a one year guarantee, please explain.

wjp666

returned home today to find 2 messages on my answer phone, an hour apart. the first was from ASDA stand-in store manager (stand-in because the original guy i wrote to was on leave.) he was full of apologies and told me to call him back immediately to rectify.

the second, and this cracked a smile, was from the ACTUAL store manager... you know, THE ONE ON LEAVE, from his mobile, offering apologies and an instant refund.

looks like i did something right.

Flyboy152

Zandoni wrote: »

I don't understand why the 6 month cut off is important when the goods come with a one year guarantee, please explain.

Warranties tend to only offer only one remedy and is subject to various terms, conditions and exclusions. One of the main exclusions is owner misuse. Under the terms of a warranty, there is no imperative on the part of the provider to prove if there has been any misuse. The Sales of Goods Act protects consumers from those presumptions.

Zandoni

Flyboy152 wrote: »

Warranties tend to only offer only one remedy and is subject to various terms, conditions and exclusions. One of the main exclusions is owner misuse. Under the terms of a warranty, there is no imperative on the part of the provider to prove if there has been any misuse. The Sales of Goods Act protects consumers from those presumptions.

Can't say I fully understand what you are saying, but in the real world if you take something faulty back to any major store after owning it for 6 - 12 months it will either be repaired or replaced. They will not ask you to prove the fault was inherent.