Won but no prize yet.....

Sarahf

... I had a wem from the Ivillage muppets comp back in feb & replied with my address details but still no sign of the bag. I have emailed but have had no response. My question is where do I go next?

Any help would be greatfully appreciated.:j

Rubystar

Hi sarah, Sorry I can't offer any advice, but i'm also in the same position, I won a Divine Chocolate hamper through Ivillage facebook at the beginning of february and despite sending my details straight away i never received my prize, i have tried emailing, sending direct messages, Tweeting and writing on their wall, but have received no reply either, I've given up now
I really hope you have more luck chasing up your prize.

lilias

Thia is from Velvet Glove's Comping Guide (sticky at top of first page) which everyone should read

"7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Promotional Marketing [EMAIL="complaints@theipm.org.uk"]complaints@theipm.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular [EMAIL="edwinm@theipm.org.uk"]Edwin Mutton[/EMAIL], being an absolute star. Please note, the IPM was formerly known as the Institute of Sales Promotion (name change in May 2010) however, the contact info does not appear to have changed.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite. "