help with welcome finance

redsaxon

Thankyou apples will get back to the post office asap and get that off to them recorded/signed for
Hard lesson to learn but its not one i will ever forget,you people here are wonderful and supportive and have helped me accept the mess im in rather than just hoping it will go away,and you have made me a hardcore MSE forum loiterer too

DCFC79

Sorry if i was a bit harsh with the earlier reply OP

redsaxon

DCFC79 wrote: »

Sorry if i was a bit harsh with the earlier reply OP

No problem any help and advice harsh or not is welcomed and yes apple im lucky that a family member(who im sure will be far harsher lol) has stepped in to help us out and make sure we get back within our overdraft limit, and some extra to keep us going till we get money next.

redsaxon

Letter through the mail today...wow,just wow!

VERY IMPORTANT-PLEASE READ TO AVOID PROSECUTION
Unfortunately,some of our customers over the years have been prosecuted and had to pay large fines in court as well as getting a criminal record as it is a criminal offense to pay for our loan service by debit/credit card,then claim to your card issuing bank that you"do not recognise the the transaction" or it was "fraud" etc.We will absolutely not tolerate this and will report you to the police,card issuing company and also begin court proceedings against you as it is unacceptable.Your computers IP address has also been logged as evidence.We will also blacklist you to every finance company and unfortunately you will be unable to gain any form of finance in the future.We apologise for the harsh warning.

Seems people dont make mistakes...ever,can they do this?

redsaxon

Quick update...still no refund..as expected,waited the 14 days that they said was the time it takes to issue a refund.
Yesterday they emailed me saying they will chase it up
Thanks for contacting us

I cannot understand why you have not received your refund of your processing
fee back into your bank account by now, a can only stress how sorry i am you
have not received your monies of yet

I will personally chase this up for you to receive your refund

My apologises

Craig



Customer Services

Welcome Loans UK

now today they send this
I am sorry we are unable to explain why you have failed to receive your refund as off yet
If you would like to follow this request up to receive your refund we would suggest you write to our legal compliance auditor at

Legal Compliance Auditor
Keekafar House
Station Road
Wigtown
DG8 9DZ

Is it worth writing do you think?from what ive seen happen to other people they have done this just to hear no reply
Can i pursue this through small claims court maybe?
Really need that money back

redsaxon

Quick bump..has anyone got broker fees back through the small claims court?or any advice what i should do next?