Santander - Ombudsman Final Decision

jon142

Hey all,

I am looking for some advise surrounding Santander.

I went to the ombudsman about Santander because I was unhappy with some information on my credit file.!

Basically when the bank charges test case was decided A&L at the time asked me to ring them to discuss the repayment of an overdraft.

We agreed on the phone I would credit the account with £30 every month and within 2 years it would repay the £500 OD.

Anyway, Santander recorded this on my credit file at 3,3,3,3,3,3 so 3 months late with every payment, I complained and they did nothing! At this time I also decided to pay the overdraft off full and final settlement.

Anyway after a long battle with the ombudsman and Santander the ombudsman has finally reached the decision and said Santander should take them late 3 markers off my file.

It has said however that IF the bank chooses to a " marker " may be added. To show I was on some sort of arrangement, but this marker is NOT allowed to show anything about arrears.!

Santander being them lovely selfs want to jump at that chance and add an arrangement marker which I think constitutes a arrears.

Anyone got any advise? I've been sorting this thing out now for 2 years the least they could have done is not apply the marker.

Jon.

DVardysShadow

An overdraft is repayable on demand. So technically you had an arrangement. I do think that the FOS judgement is defective, in that I think they should only have allowed SatanDer to apply an arrangement marker if they had made this clear as part of the settlement.

paulmapp8306

However, an arrangement marker is short term only - for up to 6 months. After this point the debt (OD in this case) should be re-rolled into a new agreement and marked as such (ie green as your meeting the commitments) OR the debt should be defaulted at that point.