Payday Loan company harrassment at Workplace please help!!!

Worriedsick1979

Hi Everyone,

I am in a Debt management plan with CCCS and 24/7 Moneybox are constantly contacting me at work and insist i give them debit card details and when I hang up they call back and keep calling my manager answered one of the calls and the caller was very rude to him, ive sent an email to the customer support advising of my disgust at the harrassment and I received a reply stating "we do not deal with 3rd parties you need to pay us"

Please help i dont know what else to do

saltnvinegar

Hi

You need to make a note of the date/time of all calls. This company should not have spoken to your manager. Did they tell your manager why they were calling?

You need to demonstrate that the number of calls is unreasonable and harrassment. Once you have this evidence you can take things further.

You also need to send them a letter, asking for phonecalls at your workplace to stop and that all correspondance should be in writing.

Best
Crispy

Worriedsick1979

saltnvinegar wrote: »

Hi

You need to make a note of the date/time of all calls. This company should not have spoken to your manager. Did they tell your manager why they were calling?

You need to demonstrate that the number of calls is unreasonable and harrassment. Once you have this evidence you can take things further.

You also need to send them a letter, asking for phonecalls at your workplace to stop and that all correspondance should be in writing.

Best
Crispy

Many thanks for the reply they have called 5 times today luckily my manager is a good friend and he knows my situation so he told them I cannot take personal calls and not to call again as it is a business line,

I responded to the email and advised if they continue to contact me at work I will take it further but not sure who or where I can take it further to

RAS

Report them to the OFT.

if you write and tell them to remove the workplace number from their records and they still ring, then you can report them to the Information Commisioner for breach of the DPA.

Worriedsick1979

RAS wrote: »

Report them to the OFT.

if you write and tell them to remove the workplace number from their records and they still ring, then you can report them to the Information Commisioner for breach of the DPA.

Thanks very much I have sent another email stating not to contact me at work will see what tomorrow brings if that does not work I will send another email and letter

RAS

E-mail is irrelevant in law. You have to write.

FireWyrm

<sigh>

OK, first of all, they are not allowed to contact you at work because it's classed as conduct likely to cause embarrassment or distress. They are effectively telegraphing your personal affairs for all to see and it's frankly harassment.

You need to WRITE a letter stating that you are in a DMP with CCCS and you regard their behaviour to be entirely against OFT rules. You will not enter into verbal communication on this subject and you will not deviate from the plan set down and agreed with CCCS. They can pursue you all they wish, but you view this as harrassment and to that end, you have sent an official complaint to the OFT. You withdraw the right of implied access to your property and you will not tolerate their behaviour any more. Copy to OFT and then ignore them.

Worriedsick1979

FireWyrm wrote: »

<sigh>

OK, first of all, they are not allowed to contact you at work because it's classed as conduct likely to cause embarrassment or distress. They are effectively telegraphing your personal affairs for all to see and it's frankly harassment.

You need to WRITE a letter stating that you are in a DMP with CCCS and you regard their behaviour to be entirely against OFT rules. You will not enter into verbal communication on this subject and you will not deviate from the plan set down and agreed with CCCS. They can pursue you all they wish, but you view this as harrassment and to that end, you have sent an official complaint to the OFT. You withdraw the right of implied access to your property and you will not tolerate their behaviour any more. Copy to OFT and then ignore them.

Thanks for the reply I will write a letter now it is very embaressing and im lucky I have such an understanding boss but things could be alot different

FireWyrm

You're not the one who should be embarrassed. The sigh was for the utter mind-boggling incompetence of the staff at these companies.

This thread might also be of use : https://forums.moneysavingexpert.com/discussion/2735257

callyh26

Hiya, I had this with a company called CABOT, although this was at my home not workplace its still harrassment! They called me one day 3 times in a 2 hr period with a horrible woman the 3rd time saying we can call as many times as we like!! so i have copied the letter i posted and emailed to them and have not had a single phone call since! just letters now! just change it accordingly add personal details get a copy emailed tonight, and one in post tomorrow recorded delivery and it will stop!! Good Luck Hun


NAME
ADDRESS

Thursday 19th April 2012

COMPANY NAME
ADDRESS


FORMAL COMPLAINT - HARASSMENT BY TELEPHONE.

Account Number's :

Dear Sirs,
I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing. I am 7 months pregnant and find it incredibly stressful being harrassed like this. This morning i recieved one at 8.20am, whilst trying to et my children ready for school! The amount of calls per day is rediculous, even after i speak to someone i recieve another 5,6,7 per day! Does your company not keep a record of when you have called a person and spoken to them or do you operate on a harrass someone till they break policy??
I have verbally requested numerous times that these stop, but I am still receiving calls.
I now require all further correspondence from your company to be made in writing only.
I am of the view that your continued harassment of me by telephone puts you in breach of The Consumer Protection from Unfair Trading Regulations 2008, and the Protection from Harassment Act 1997. If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.
Please treat this also as a formal complaint under the procedures set out by the Financial Ombudsman (FOS). As such, you are required to send me a copy of your company complaints procedure.
Furthermore, please note that the FOS consider it 'unfair' for you to continue with phone calls when requested not to do so. Also the OFT consider it an unfair practice for you to ignore my legitimate wishes on how to contact me, for example where the debtor requests contact only via written letter or email, so I now demand that you cease any phone calls forthwith.
Be advised that any further telephone calls from your company will be recorded.
This issue is not negotiable. Any further phone calls will be logged, treated as harassment and reported to the authorities as such.

Yours faithfully,

NAME

Worriedsick1979

FireWyrm wrote: »

You're not the one who should be embarrassed. The sigh was for the utter mind-boggling incompetence of the staff at these companies.


You wouldnt believe how rude this man was to me i said to him I will call back at lunch time to discuss as this is my workplace and he said No i need your card details now!??! I said I am at WORK i cannot talk he said well go away from your desk then!! at this point i said I was terminating the call he then called back and my manager answered and he started questioning him I couldnt believe it! Well no calls today yet so fingers crossed they realise they cant get anywhere with these bully tactics