problems with Santander

janey111

Hi everyone, Im hoping someone can help, my husband and I have around £35,000 of debt spread accross numerous creditors, we have set up a self-managed dmp and all the creditors accept Santander have accepted our offers of repayment. The amount we owe Santander is £10,000 and we originally believed this to be hp because it was finance to buy a car.

Basically we had the car for a year, maintained all payments but then started to have really bad problems with the car, we spent over £2000 in repairs and although the car was then in a perfect state of repair we had no confidence in it and wanted to get a new car. My husband phoned Santander who told us that the loan was not secured on the car and we could sell it or trade it in.

We were very pleased about this because we desperately needed a reliable car. we took the car to two main dealers to get quotes for trade in, both hp checked the car and the finance did show up but it stated personal loan. One of the dealerships was unsure so phoned somebody up (dont know who) and they confirmed the car could be traded in because it was a personal loan not hp. So anyway we traded in and thought that was the end of it.

So we have made offers to repay Santander in line with what we are paying the other creditors, however they will not accept any offer accept the full contracted amount plus an amount off the arrears. We have been dealing with a company called Anglia uk about this matter and yesterday they sent an agent around to our house. My husband was at work so phoned him when he got home, when my husband told him we no longer had the car, the agent went crazy saying he had sold the car fraudulently and he was going to be taken to court, he then said he was coming back round and he was really angry. He didnt show up but may come later, we dont know what to do, as far as we know we were allowed to sell the car, but what if we were wrong? what can we do next? from looking the company up on google it says they are a vehicle reposession company, why would santander instruct this company if loan was not secured on car?

Sorry for long post xxx

Bravehearted_2

You sold the car, but did you continue to pay Santander as per the your initial agreement? Or did you then reduce your payments?

janey111

When we started our dmp we continued to pay Santander at the contracted amount because we believed it was on hp, when we sold the car we decided to continue making the full payment because we wanted it cleared as soon as possible, however I then lost my job which meant we had to reduce all our payments, this included Santander and all of our other creditor payments.

DVardysShadow

You need to dig out your finance paperwork and check whether it was secured. If it was, you are OK. If it was not, you need to start gathering your evidence that Santander misled you.