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A problem with a HSBC Loan
Legacy_user
Posts: 0 Newbie
in Loans
Hi All,
My GF has a managed loan with HSBC at some stupidly high interest rate. that is not the problem however. The problem is that she told HSBC to stick her current account where the sun doesn't shine because of the total lack of a clue stick it would seem within this organisation.
So she pays it by bank transfer as soon as she gets paid and has done for the last few months. Every month they would ring up and say she has missed her payment and an hour long ding dong between her and the indian call centre would ensue.
They would see the payment and then claim it was a computer error and sorry (usually in the end) However we have finally found out what is happening. To cut a long story short, they are taking the money she is paying in and treating it as a lump sum on top of what she is paying every month because she pays it 2 days before HSBCs cut off date IYSWIM so every month they were sending default notices to Experian etc as she hadn't paid.
Now im no banker, but it seems obvious that the payments were just that, payments.
What recourse has she? I mean these people are just morons to think anything else.
My GF has a managed loan with HSBC at some stupidly high interest rate. that is not the problem however. The problem is that she told HSBC to stick her current account where the sun doesn't shine because of the total lack of a clue stick it would seem within this organisation.
So she pays it by bank transfer as soon as she gets paid and has done for the last few months. Every month they would ring up and say she has missed her payment and an hour long ding dong between her and the indian call centre would ensue.
They would see the payment and then claim it was a computer error and sorry (usually in the end) However we have finally found out what is happening. To cut a long story short, they are taking the money she is paying in and treating it as a lump sum on top of what she is paying every month because she pays it 2 days before HSBCs cut off date IYSWIM so every month they were sending default notices to Experian etc as she hadn't paid.
Now im no banker, but it seems obvious that the payments were just that, payments.
What recourse has she? I mean these people are just morons to think anything else.
0
Comments
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Sadly HSBC are morons, I've been with them for 20 years and all idea of service and accountability went down the pan when they set up the Indian call centre.
I'm moving at the moment.
I would advise she walk into a branch and get it seen to, she will then have a person to deal with who will get sick of being pestered if the problem is not corrected.0
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