Halifax again!!!!

BevieB

Well, I knew it was too good to be true. A week after the Halifax agreed to freeze interest I open my statement to the shock of my life.
They have re verted back to original interest rate.
I telephone them and spent 45mins on the phone to be told that my special arrangement had ended as need CCCS to send income/outcome details again as my 6 month review day is up.
I have received no letter to inform me of this change and as I spoke to an adviser on Monday you would have thought she would have noticed this.
I was cut off when taking to a manager who did not have the consideration to call me back.
I have contacted CCCS and they will send all relevant info again.

I just feel at breaking point I seem to contact the Halifax every week for one thing or another.
I next plan is to give them a few days then ring again to confirm CCCS info received and try to reduce interest to zero. If no joy I will tel FOS.
Any one else had experience of this?

Barbados_Dreamer

I too struggled with Halifax they did reduce interest to 1% but every so often it would revert back to the original rate, when I rang them I to was told it was because my arrangement had expired, again with no notification from them of this. I have been on a DMP now for two and a half years and my account with Halifax has been passed to their DCA. All interest has now been frozen and at last I am seeing the balance reduce. In my experience it was a case of hanging on in there until the debt was transferred.

happy_bunny_2

Send them a formal complaint via email or writing, signed for, about their unreasonable behaviour. They can't easily ignore this.

BevieB

I contacted CCCS who will re-send all details again. If is like the last time they will lose it or not action it for 2 months.
I have also rang the FSO and submitted a complaint with them so lets hope they can finally resolve it. I am just waiting for all the telephone calls to re start.

bertman

I sympathise with you about the Halifax, I had major issues with them a year ago, its basically that the departments don't seem to speak to each other or there is no way of agreements in certain areas being open to view to others. Perhaps they should spend some of the advertising money on sorting out the company!!

Nivea_2

this concerns me as my biggest creditor is Halifax (16,000) and out of all my creditors they have not responded to my dmp argh! :eek:

BevieB

Nivea wrote: »

this concerns me as my biggest creditor is Halifax (16,000) and out of all my creditors they have not responded to my dmp argh! :eek:

If you have used the card in the last 28 days they will refuse the DMP. If you are with CCCS you will get a letter stating this. After 28 days you should ask the CCCS to re send the DMP info to them.
This happened to us.