Help with mortgage shortfall buck-passing please!

vdz

I took out a very small endowment mortgage in the 80s (£12,500) with Nat Counties, Epsom. My life assurance policy is with Friends Provident. The period ends in 5 years and there is a predicted shortfall of £4-5000, a rather large chunk of the original loan. I won't be able to get such a lump sum together.

I have no evidence on file as to how I was introduced to FP. I took out the mortgage with NC first. FP consider NC as my financial advisor but NC insist they don't introduce borrowers to insurance cos in this way. However they gave me an ex gratia payment of £1000 off the original loan.

Any advice on how to proceed most welcome. Have I a claim? If not, how to provide for the predicted shortfall when I have little income to spare - increase my FP monthly payments? change life policy? Any other ideas?

Many thanks !