exit fees etc

itsnotfair_2

My daughter got married in July, new hubby had house and mortgage guaranteed by his dad. They thought they could take dad off add daughter to deeds and mort etc but no Cheltenham and Gloucester said they had to start al over exit fees, solicitors fees, valuation fees, new mortage fees etc. they have had to pay out hundreds. Is this all correct. The payments were up to date, they only got married.