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Unfair Landlord Charges
ellie100
Posts: 3 Newbie
Hi there I was wondering if anyone could offer me advice on a rather long winded landlord situation.
My landlord, Opal Estates, rang me to say that my rent had not come out of my account this month and therefore I would incur a £30 charge for admin fees. I agree that this would be entirely within their rights had the issue been my fault, however, I rang up my bank to discuss the problem and was told that the Direct Debit to Opal was still up and running but that they (Opal) had failed to request my rent this month.
The mix up may be as a result of payments made for last month (April) in which I notified the landlord and the bank that I would have to pay my rent two days later, manually by card, which was agreed in advanced by all. I asked my bank to suspend the direct debit for one month only and have proof of this request.
I don't understand why I have been penalised for this payment failure as my bank are saying that the direct debit still stands and it has been cancelled on Opal's end not mine. Furthermore, Opal offered me no warning that this had been done or that further action was required on my part.
I am within my rights to complain and request my money back?
My landlord, Opal Estates, rang me to say that my rent had not come out of my account this month and therefore I would incur a £30 charge for admin fees. I agree that this would be entirely within their rights had the issue been my fault, however, I rang up my bank to discuss the problem and was told that the Direct Debit to Opal was still up and running but that they (Opal) had failed to request my rent this month.
The mix up may be as a result of payments made for last month (April) in which I notified the landlord and the bank that I would have to pay my rent two days later, manually by card, which was agreed in advanced by all. I asked my bank to suspend the direct debit for one month only and have proof of this request.
I don't understand why I have been penalised for this payment failure as my bank are saying that the direct debit still stands and it has been cancelled on Opal's end not mine. Furthermore, Opal offered me no warning that this had been done or that further action was required on my part.
I am within my rights to complain and request my money back?
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