Should i be concerned

flopsypurple

Hi, On the 1st may i ordered a set of cake tins online and paid by paypal, I will say it was 4pm so i know they wont have gone out till next day.everything went fine i recieved an email saying click on this link to see how your order is doing. Well every time i click it comes up with the delivery blank. Ive emailed the company for a estimate of delivery and phoned them but no one ever picks up. Now i thought by today (sat) they should have been here as there delivery is meant to be 2-3 working days but getting worried that theres no answer to phone or replies to emails.
thanks

somethingcorporate

Where did you order from?

I wouldn't be overly concerned yet, I would start doing something at about 2 weeks. You have 45 days to put in a dispute via paypal so no need to worry about the money being lost just yet.

flopsypurple

a company called caketinsmith its the lack of communication it doesnt take long to email ect. Looks like i have no choce to wait and i had hoped to made my life easier while making this cake. Oh well hours of cake carving to be done

unholyangel

flopsypurple wrote: »

a company called caketinsmith its the lack of communication it doesnt take long to email ect. Looks like i have no choce to wait and i had hoped to made my life easier while making this cake. Oh well hours of cake carving to be done

Have you tried calling them on the landline listed on their webpage? Theres also a mobile number you could try texting/calling.

flopsypurple

oh didnt spot the mobile number will give them a ring on that thanks

flopsypurple

right i have sent him a message on the mobile number. they have uploaded plenty of items to their ebay shop last few days so i know they have been online.wait and see what happens.

unholyangel

Thanks for the update

I hope they do get back to you but if they dont i would do as above and open a paypal dispute. It may get their attention if nothing else

flopsypurple

Hi I finally recieved an emailfrom them late monday night saying if i havent got them already (yes thats why im contacting you) i should have them by wed at latest. Well its wed now and still no sign ive asked for tracking information but not gotten anything from them. What i want to know am i able to cancel my order or do i have to accpet it if and when it turns up. As of today its no longer needed i need to have my cakes made by end of today.Thanks

bcl999

Well if they are a business there's always the DSR but you may end up liable for the cost of return. On the other hand, if they have failed to meet their stated delivery time (which it seems they have) I would give that as the reason and ask for re-imbursement for cost of return.

unholyangel

bcl999 wrote: »

Well if they are a business there's always the DSR but you may end up liable for the cost of return. On the other hand, if they have failed to meet their stated delivery time (which it seems they have) I would give that as the reason and ask for re-imbursement for cost of return.

OP doesnt have the items to return them.

You can cancel, refuse to accept delivery (if it turns up) and they cant treat this as breach of contract.

So in short, yes you can cancel.

bcl999

unholyangel wrote: »

OP doesnt have the items to return them.

You can cancel, refuse to accept delivery (if it turns up) and they cant treat this as breach of contract.

So in short, yes you can cancel.

I meant when they do finally arrive, obviously. In my experience, refusing delivery at the door just leads to more hassle and longer to wait for your refund.