mortgage ppi complaint

fbfbfb_2

please could you help, complained to newcastle bs, that I felt I was missold mppi from 1994--2006, as my husband recieved his wages,if he was off work, and I had not been made aware that had I requested this ins, I could have went to a broker of my choice. They after 11 weeks said they were not upholding my complaint as they did not need to ask if we recieved our wages if off sick, and were not obliged to say I could purchase ins elsewhere. They said I could have cancelled this ins, as I was given a booklet explaining the cover I had. They also say in 1998, I made a succesful claim, according to their records. I have never made a claim, and asked them for proof of this. They say the ins company no longer exist, therefore they can't check. Should I give up or fight on. Grateful for any advice

dunstonh

They after 11 weeks said they were not upholding my complaint as they did not need to ask if we recieved our wages if off sick, and were not obliged to say I could purchase ins elsewhere.

Their response is correct.

Should I give up or fight on.

Your complaint is extremely weak. There is and never has been any requirement to let you know you can buy elsewhere. You say you would have used a broker but clearly you didnt use a broker for the mortgage. So, it is unrealistic to expect you to use a broker for the insurance.

You are also talking about events 18 years ago and were paying it for 12 years. Complaining about it 18 years later is strange. Also, 18 years ago and it wouldnt have been MPPI but ASU. Most ASU plans paid out irrespective of employer benefits. So, their response is likely to be right.

On the face of it, you don't have much going for you and plenty going against you. So, you can see why they rejected it and it is hard to see what you could offer to change that. it would probably require a bit of luck and an administration failing.

roonaldo

fbfbfb wrote: »

as my husband recieved his wages,if he was off work

only for a limited time though, sick pay isnt going to cover your mortgage payments for 12 or 24 months like PPI. ppi also covers for redundancy.

I could have went to a broker of my choice.

Why didnt you? they have no obligation to discuss products it doesnt sell nor direct you elsewhere. this complaint point is grossly misunderstood and doesnt apply to Newcastlle BS who only sell Newcastle BS products. This complaint point only applies to brokers who sell insurance with a range of providers.

Would you expect to go to tesco and being told you can buy it in Asda?

They after 11 weeks said they were not upholding my complaint as they did not need to ask if we recieved our wages if off sick, and were not obliged to say I could purchase ins elsewhere. They said I could have cancelled this ins, as I was given a booklet explaining the cover I had. They also say in 1998, I made a succesful claim, according to their records. I have never made a claim, and asked them for proof of this. They say the ins company no longer exist, therefore they can't check. Should I give up or fight on. Grateful for any advice

there is nothing wrong with having PPI, its not illegal nor wrong to have. there is nothing wrong with having sick Pay and they dont have to direct you elsewhere, so your complaint based on what you have said will fail.

Stan_Here

There doesnt appear to be much hope based upon the advice above. However, it is in all financial institution' interests to try and decline claims, but that does not mean they are correct. It is not clear whether you made your complaint by phone or in writing, but if by phone, this is the easiest way for them to get rid of claims.
There are several ways you can approach this; firstly put your complaint in writing and state that you do not accept their first letter declining your claim, and point out that the fact that the insurance company they used is out of business is not your issue as they should have their own records. Secondly, you could use the MSE PPI claim template from this site to make/structure your claim. Thirdly, you could write to the regulatory authorities, and lastly, although it pains me to say it, as a last resort, use a PPI claim company and accept the fact that if they are successful, they will probably take 30% of your money.

fbfbfb_2

roonaldo wrote: »

only for a limited time though, sick pay isnt going to cover your mortgage payments for 12 or 24 months like PPI. ppi also covers for redundancy.

Why didnt you? they have no obligation to discuss products it doesnt sell nor direct you elsewhere. this complaint point is grossly misunderstood and doesnt apply to Newcastlle BS who only sell Newcastle BS products. This complaint point only applies to brokers who sell insurance with a range of providers.

Would you expect to go to tesco and being told you can buy it in Asda?

there is nothing wrong with having PPI, its not illegal nor wrong to have. there is nothing wrong with having sick Pay and they dont have to direct you elsewhere, so your complaint based on what you have said will fail.

Would not expect to go to tesco and be told I could buy it in asda. But thanks for your advice, will give up gracefully.

fbfbfb_2

Stan_Here wrote: »

There doesnt appear to be much hope based upon the advice above. However, it is in all financial institution' interests to try and decline claims, but that does not mean they are correct. It is not clear whether you made your complaint by phone or in writing, but if by phone, this is the easiest way for them to get rid of claims.
There are several ways you can approach this; firstly put your complaint in writing and state that you do not accept their first letter declining your claim, and point out that the fact that the insurance company they used is out of business is not your issue as they should have their own records. Secondly, you could use the MSE PPI claim template from this site to make/structure your claim. Thirdly, you could write to the regulatory authorities, and lastly, although it pains me to say it, as a last resort, use a PPI claim company and accept the fact that if they are successful, they will probably take 30% of your money.

Thanks very much for your advice, but will leave it be, and put it down to experience. Thanks again.