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Urgent help required! Please read! Wire Transfer lost Abroad!!
Francis09
Posts: 12 Forumite
I need help with the following please! I know it looks long winded but please if can offer any help be so much appreciated.
My parents had a property in America unfortunately my Dad suddenly died and my Mum has been through a lot let alone trying to deal with everything on this side.
My mum deals with America and has used the system before to wire money from her accounts here in England other account in America.
She transferred some money initially from the US to RBS (Suntrust use this Bank to convert their dollars) who subsequently paid Bank of Scotland but the money to date have had not arrived in my account.
This has been going on for over a month now.
She has been contacted America on a daily basis and they say they have confirmation from RBS that they transferred £14321.18 on the 30th March 2012 March to the Bank of Scotland.
The US has sent tracers to RBS to ask which account got credited but have still had no replies as yet.
America gave these reference numbers that RBS gave the US which is RBSDMzI10700571 and the investigation number is GTinv1209650420.
She has been speaking to her bank (SJP) and has had them looking into her account with any leads she has been given in case they could help but they can’t get any answers either.
SJP gave Bank of scotland another call and they stated have had nothing for this, not an amount outstanding or an investigation from the remitting bank ( but could just be that they havent received the trace). If thsts the case then they would only receive the investigation if it has came through to us as a swift which they dont believe it has. They think would just received a chaps from the RBS, I gave BOS the references and these didnt unearth anything either.
Unfortunately there is not much else they can do to trace this at their our end and said it will have to be from the remitting bank.
She has also tried to get through to RBS at Devonshire Square London regarding this matter but they won’t talk to customers only branches so she's at a loss.
!
No-one can afford to loose money and my mum can certainly not afford to loose this amount. It is making her ill trying to sort this.
Hoping someone out there can help me so I can help her and all above makes sense.
Look forward to hearing back
Many thanks S.
My parents had a property in America unfortunately my Dad suddenly died and my Mum has been through a lot let alone trying to deal with everything on this side.
My mum deals with America and has used the system before to wire money from her accounts here in England other account in America.
She transferred some money initially from the US to RBS (Suntrust use this Bank to convert their dollars) who subsequently paid Bank of Scotland but the money to date have had not arrived in my account.
This has been going on for over a month now.
She has been contacted America on a daily basis and they say they have confirmation from RBS that they transferred £14321.18 on the 30th March 2012 March to the Bank of Scotland.
The US has sent tracers to RBS to ask which account got credited but have still had no replies as yet.
America gave these reference numbers that RBS gave the US which is RBSDMzI10700571 and the investigation number is GTinv1209650420.
She has been speaking to her bank (SJP) and has had them looking into her account with any leads she has been given in case they could help but they can’t get any answers either.
SJP gave Bank of scotland another call and they stated have had nothing for this, not an amount outstanding or an investigation from the remitting bank ( but could just be that they havent received the trace). If thsts the case then they would only receive the investigation if it has came through to us as a swift which they dont believe it has. They think would just received a chaps from the RBS, I gave BOS the references and these didnt unearth anything either.
Unfortunately there is not much else they can do to trace this at their our end and said it will have to be from the remitting bank.
She has also tried to get through to RBS at Devonshire Square London regarding this matter but they won’t talk to customers only branches so she's at a loss.
!
No-one can afford to loose money and my mum can certainly not afford to loose this amount. It is making her ill trying to sort this.
Hoping someone out there can help me so I can help her and all above makes sense.
Look forward to hearing back
Many thanks S.
0
Comments
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What's this in relation to?
HBS x"I believe in ordinary acts of bravery, in the courage that drives one person to stand up for another."
"It's easy to know what you're against, quite another to know what you're for."
#Bremainer0 -
HBS,
I've updated my main post below, does this make more sense and can you help?
Thanks S0 -
Difficult - does she have all the paperwork with the property sale and money transfer? I can't really help much further than this but I'm sure someone will be able to
HBS x"I believe in ordinary acts of bravery, in the courage that drives one person to stand up for another."
"It's easy to know what you're against, quite another to know what you're for."
#Bremainer0 -
Hi HBS,
She was selling it she was transferring money from there to here to pay for something, which has done before.
She is just lost to finding this money as stated its gone and then no-one else seems to help any further with traces for it. I'm sure busy but it's like she is getting ignored!
Thanks S.0 -
If it has been confirmed that the swift/bic code and iban number that she gave them is definately correct and she has made no error, then either the sending or receiving bank will be held liable. Ensure a complaint has been raised to both banks.March'13 - Debt £13000 :eek:Total % paid - 0%0
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Hi Team Nicholson,
As far as I'm aware she has made no error, just has been told its gone and now nothing! I will let her know what you have said and many thanks.
S.0 -
My guess is that it's caught in Anti-money laundering red tape. Whenever large amounts of money in transit go 'missing' like this, it's invariably down to that. The problem is, the bank is not legally allowed to tell you that it's been quarantined, just that they are investigating. It's frustrating as hell, but I doubt it's really 'missing'. It's probably just been yanked by the fraud department and when they have completed whatever they are doing, you'll get it back. Keep sending emails and banging on...it'll turn up.Debt Free! Long road, but we did it
Meet my best friend : YNAB (you need a budget)
My other best friend is a filofax.
Do or do not, there is no try....Yoda.
[/COLOR]0 -
Dear FireWymn!
Many thanks for this, I'll pass this over to her
S.0 -
Hi everyone!
If anyone has any other advice please do let me know and many thanks for all advice/help so far!
S.0
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