Michelle

ODETTE_2

Hello. I was mis-sold an endowment (2 actually but am just concentrating on the first for now!). It is with Legal & General and matures in August but, like most others, is likely to fall significantly short of the target figure. I took advice from MoneySavingExpert.com and contacted the Financial Ombudsman Service, spent hours completing various pages of documents they sent me and now, some 8 weeks later, have received a letter from the Financial Ombudsman Service saying basically, that as I was outside the time limits they can't consider my complaint - unless I have "exceptional circumstances" for not having made my claim within the time limits stipulated. Can anyone please advise if there is any point in my trying to take this further? I was genuinely mis-sold but it seems the rules will not allow my complaint to even be looked at, as it was outside L&G's time limit. I have now been given a further time limit by which to take this further if I plan to!

The_J

I'm afraid you needed to do this a while back when it was all over the press, media etc. Unfortunately sites like these were not around at the time which made it hard for people who didn't understand the situation to get proper advice. Not a whole lot you can do apart from what they have said, were you perhaps abroad when it all kicked off? Or seriously depressed?

kingstreet

Was there any particular reason for calling the thread "Michelle?"

dunstonh

Can anyone please advise if there is any point in my trying to take this further?

No. You would have to justify why you did not complain for the whole period of the timebar qualification period (3 years) and all the years since then. So, with most starting the clock in 2001-2005 and most timebars coming in during 2007 and 2008, you would have to come up with a strong reason why you could complain for about 10 years.

The FOS dont overrule the timebar lightly. It tends to be incapacity or severe events preventing you from complaining for the whole period.