Firmus Gas - Has anyone noticed any difference since the price reduction on 1 April?

Chickabee

Has anyone actually noticed if their money is buying them more units since Firmus have supposedly dropped their unit price?

Reason i ask is that i was aware that Phoenix were due to drop their price so i have just been putting small top ups through in late March- early April. HOWEVER i always write down on my calender how much i've topped up with, how many units it bought me and my total units just so i can get an idea of how i'm powering through my gas

Anyhow i just looked at it and i notice that in March i made a few tops ups
£5 got me 11 units on Firmus
£10 got me 22 units on Firmus

My last top-up on 9th April was £10 and again it got me 22 units. Surely the change in price in Firmus has been in place since 1 April so am i missing something? I would have thought i should have got approx 24 units

Also does it make more sense to top up by a certain amount as they don't round up to the nearest unit i suspect

Anyone else noticed no change?

And i just tested out my new firmus top up card by sticking £5 on it and once again it got me 11 units just like it did pre- April 1st???

Ex-Spendaholic

You've got me wondering now. I usually buy £49 at a time and seem to get an extra couple of days from the last topup but maybe I havent it switched on as much. If you have a Facebook account, you could ask Firmus on there. I would hate to think we are being had.

Chickabee

Thanks i might just do that because the figures just don't add up.
I'd really appreciate it if anyone else could post to say if they have got more units for their money in april

firmusenergy

[FONT=Calibri, Verdana, Helvetica, Arial]Following our tariff change on 1 April, our system checks have identified that some pay-as-you-go customers were receiving a higher level of discount than the 10% promised.

Due to an isolated coding error in our system during the set-up of our tariff last September, pay-as-you-go customers in greater Belfast with Libra meters have been receiving a discount of 19.2% off the Phoenix price and following the tariff reduction of 8.5% from 1 April are now receiving a discount of 11.7%, an additional saving of 1.7%.

This isolated incident was due to human error and as the fault lies entirely with firmus energy we will not change the price to the correct level as this would actually involve a small increase for these customers. Every affected customer will receive a letter over the next couple of days to advise them of the position. If you have any queries please contact us on [/FONT]08456 08 00 88.