HEADS UP! one month to cancel without penalties VIRGIN

TaBunny

Ok here's the lastest news as of 3.29pm today, read the statement in the link below, it says virgin customers have one month to get out of their contract if they are angry upset over losing their channels without being penalised after that time you won't get any deal.

I personally am gonna stick it out, but here's the link to the article.

http://breakingnews.iol.ie/news/story_business_island.asp?j=174223880&p=y74zz446x

Altarf

For anybody not tied into a 12 month contract (either the initial contract or a subsquent agreement) i.e. the normal situation for the majority of people, you can cancel in writing with no reason whatsoever with 30 days notice.

If you are tied into a 12 month contract then you may be able to cancel if you can demonstrate that the loss of the Sky channels are significant.

From the contract section B. g. -

"Some services (for example, television channels that form part of our television services) are supplied by other organisations. As a result, we may, due to matters outside our reasonable control or for commercial or contractual reasons, change all or any programming, programming services, channel allocations and channels, or cancel, postpone or alter the details of any advertised Pay-Per-View or programmes on demand or interactive services without notice. We will give you reasonable notice of any withdrawals and changes where it is possible to do so. You will be entitled to end this agreement if the changes are significant, as described in paragraph J3."

And section J. 3.

"If:

a. ...;
b. we make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
c. ...,

you may cancel those services affected without penalty by giving us at least 30 days' notice in writing. If you cancel any services in these circumstances, the increased charges will not apply to those services during the 30 day notice period and paragraph J2 will not apply if you cancel before the end of the minimum period. If you do not give us notice of cancellation within 30 days of any increase in charges or changes to the services or this agreement being notified to you or, if later, receipt of your first bill following such increase in charges, we and Virgin Media Payments will assume that you have accepted the increase in charges and the changes to the services and this agreement and you will no longer be able to cancel your services under this paragraph."

http://allyours.virginmedia.com/html/legal/oncable/terms.html

So if you are tied into a 12 month contract and cannot live without Sky One and don't think Virgin and Sky will sort it out, then you either cancel now or not until the 12 months runs out.