Claytoppers

shoe_gal_84

Hi all,

I am getting married on Saturday 21st April (6 days time). I ordered my personalised cake topper from Tasha at Claytoppers in June 2011, paying in full then. I emailed over the final details of the topper in December 2011.

Her website says that the toppers should arrive 4 weeks before the event. I have had problems with communication from the start, but never believed that with 6 days to go I would be spending my time worrying about a cake topper!

She finally replied about a week and a half ago, and told me that the topper would arrive last Tuesday. Still no topper.

I call and it goes through to voicemail, I have left several. I have also emailed a lot, but no response.

Any ideas as to what I can do? I am seriously running out of time!

double_mummy

i hate to say this but

http://www.weddingsuncovered.co.uk/reviewview.asp?CategoryID=9&CompanyID=20

and here

http://www.trustpilot.co.uk/review/www.claytoppers.com

it sounds like most show up 2 or 3 days before the wedding

how did you pay? do you have insurance?

shoe_gal_84

Yep, I've pretty much read all of the reviews.

I paid by cheque in June 2011 and yes, I do have wedding insurance.

double_mummy

unfortunately you can't do anything until they havent shown up for the wedding and then you can see about claiming on the insurance.

start collecting evidence

itemised phone bill, copy of all emails sent and the replies, any time you contact them via another method - it all will help support your case if you choose to take this further

xxlouisexx56

I've had a clay topper from tasha before and it was fab!