Aviva not notified us of reattribution - lost our rights

[Deleted User]

Hi mlallen,

If you can please email me the following information, we can investigate this matter for you.

I'd need:

• Your full name
• Date of birth
• Address including postcode
• Your Endowment policy reference / policy number
• Any other information you feel will be useful

My email address is [EMAIL="martin.banwell@aviva.co.uk"]martin.banwell@aviva.co.uk[/EMAIL]. Can you please also copy in my colleague David (David.Hyam@aviva.co.uk) in case I'm out of the office.

Kind regards,

Martin Banwell

mlallen wrote: »

Hi guys

This is quite an intriguing one!

We have recently been looking at taking out a new fixed rate deal and was in the process of assessing the current performance of our endowment as part of this - to see how we need to further restructure our interest-only and capital replayment elements. On looking at our previous correspondence we noticed that Aviva had not sent us anything since June 2008 (last letter sent as Norwich Union) - oversight by us but still. I understand that they have a legal obligation to send us a statement every year as per FSA guidelines.

We have recently complained to Aviva for the missing correspondence and statements and have been sent a letter apologising and offering us £50 quid and that they will send us the missing statements (no mention of other important correspondence as we requested - apparently these are not readily available?). They had been sending everything to our old address form 2008 - now, even though we moved to our current property in 2003. We were even receiving statements and correspondence from this date up until 2008. We were also even successful in obtaining compensation from Norwich Union in 2007 for miss-selling (through the previous ownership of Commercial Union) using the new address - so no suggestion that we did not inform them. I think this is all something to do with the transfer of ownership fro NU to Aviva circa 2008/9 - although we haven't been told this.

The interesting part of this is that through my own initiative, I have been looking at this forum and come across (by chance) the reference to reattribution (something I never heard of previously). I looked into this and find it appalling that they have not mentioned a word about this - not including the fact that we have lost our rights to vote on this and the financial implications. £50, they must be having a giraffe!

Would be pleased to get some feedback as to whether anybody else has experienced similar or can add some advice (we have not yet told them that we know about the reattribution even though they have deliberately covered this up themselves). We were planning to give them a call tomorrow.

What do you think guys?

Many thanks

mlallen

Dear Aviva

Thank you for your reply.

I will no doubt reply through the proper channels, i.e. 'in writing' to your complaints dept but thank you again for your offer of assistance.

Will let the MSE community how I get on.

[Deleted User]

You're welcome and I'm sorry you feel the need to go down the route of an official complaint. You have our email addresses, please dont hesitate to contact us if we can be of any assistance.

Kind Regards

Dave Hyam