On The Buses: The Complete Series Boxset - £17.99!!!

clockhouse

Hi!!

I received the same emails today too. I wouldn't mind but the price was up for such a long time. I am sure such a big company should honour the price really as opposed to quoting terms and conditions,

I work in a store and if the price on the label doesnt match what it scans at we would honour it as "a gesture of goodwill"

We would not say sorry I'm withdrawing it as we havn't done our job properly but I'll sell it you at the higher price!!

Watchdog is on later maybe we should all contact them!!

user051105

We should all boycott Amazon and get people on this site not to use them as way of showing our disapointment.

clockhouse

**UPDATE**

Watchdog emailed!!

I think we should all do it to see if we get a mention and any joy!!

https://www.bbc.co.uk/watchdog

Beancounter

I emailed my disgust to Amazon and received what looks like an automated reply from them, couldn't even be bothered to use my name on the mail!


Dear Customer

Thank you for contacting Amazon.co.uk.

First, I sincerely apologise for this situation and I highly
appreciate your patience and understanding in this case.

We're sorry that you feel aggrieved with our decision not to accept
your order for the "On The Buses: The Complete Series Boxset".

We endeavour to provide our customers with the best possible online
shopping experience and we realise that on this occasion, as a
result of a pricing error, we have not met that standard.

The employees here at Amazon.co.uk truly care about your experience
with us and take great pride in the level of service we provide.
Your loyalty to our company is greatly appreciated, and this loyalty
is one of the reasons I am attempting to correct an honest
misunderstanding.

We do genuinely regret having made this mistake and apologise again
for the inconvenience you have experienced.

Thank you for your understanding.We hope to have the opportunity to
serve you again in the future.

doublekite

Mine cancelled too.
I used a £10 gift certificate which I got from the Amazon credit card promotion last December. I have deleted the e mail with the gift code as I had used it on this order. Will they e mail me another code? What is the e mail address for contacting them?

pudding

Mine cancelled too...Just like the disney boxset a while ago..I should of known better..So unfair..it's like a publicity stunt as you end up ordering other stuff too when placing an order so they know what they are doing....
Waste of time complaining as you just end up with the an automted email..

miller123_2

:mad: Yep canceled order here too so mad

Miller

rainee

just got this reply Looks almost the same as beancounter and yes I got stung & let down by the disney one too my autistic daughter wanted it to go to her nanny's so she wouldn't keep forgetting her own!

Dear Customer

Thank you for contacting Amazon.co.uk.

First, I sincerely apologise for this situation and I highly
appreciate your patience and understanding in this case.

We're sorry that you feel aggrieved with our decision not to accept
your order for the "On The Buses: The Complete Series Boxset".

For all of the reasons we've mentioned in our previous
correspondence with you, we hope you'll understand that we are
unable to offer you any concession in relation to this matter.

We are sorry that we have not been able to address your concerns to
your satisfaction. We will be unable to provide any further comment
on this matter.

On a more personal level, I understand the importance of these
orders as they were intended to give as gifts to family members
honoring significant life events. Regardless of their monetary
value, it is the act of acknowledging family and their achievements
which gives these gifts their true meaning.

We do genuinely regret having made this mistake and apologise again
for the inconvenience you have experienced.

We endeavour to provide our customers with the best possible online
shopping experience and we realise that on this occasion, as a result
of a pricing error, we have not met that standard.

Thank you for your understanding.We hope to have the opportunity to
serve you again in the future.


Please let us know if this e-mail answered your question:

babymoneyblagger

Hi - I received emails from amazon explaining that it was "a pricing mistake" - I don't think that I will buy from amazon again !!! - I believe that they could of informed customers of this problem a long time before the expected estimated time of dispatch & delivery instead of waiting for the time to elapse and the customers having to email them for an explaination!!!

swanseastu

have just sent the following to them. I genuinelyordered one for myself and one for fathers day grrrrrrrrrrr...
Warmest regards - how dare you - thats a joke - how come its taken so long to realise that you have made a !!!! up on pricing - how come today in the same day you send a apoligies for the delay email - you also send a cancellation email - this is very poor behavior from a company that i was starting to trust.

this stinks 100% and i would appreciate a personal reply - not a stock blah blah blah one. This order was placed ages ago, never mind the terms and conditions, what about customer service??????