Cahoot rip-off AFTER settlement figure

shmingie

Along with seemingly every Cahoot customer, I was shocked at the increase in interest, and decided to take action.

I had to go through to arduous process of getting them to send me a settlement figure (which toook them weeks to do). In the meantime, I had paid my usual £180 direct debit just incase.

I got the settlement figure by letter, dated 14th Feb, which stated that the settlement figure ‘included a sum to cover any interest your loan will build up until it is paid up, and is valid until the settlement date 14/03/07’.

I then paid off the total amount stated. On checking today that it all had been paid, I found that I had c.£58 in credit BUT they had charged me c.£68 in interest on the 26th Feb AFTER I had paid the settlement.

Customer services was absolutely useless (she just kept repeating that they had charged me the right amount as interest is calculated on the 26th) but am I missing something?

Would be happy to be wrong - but doesn't the part of the letter I've quoted clearly state that interest would included in the setlement figure up to the 14th of March?

If I'm right - they owe me over c.£68 and I'm also wondering how you'd go about getting back any interest which they'd charged you as part of the settlement figure 'just incase' it mounts up while you pay them back?


Cheers