Did they rip off my Mother in Law?

tarren

Hi,

My mother in law (83) ordered and paid (£2000) for odd bits of furniture.
Delivery was to be in 12 weeks from the date of order.

Two weeks later she decided to cancel. To my astonishment she has been charged £200 cancellation fee. They originally wanted £400.

Was she ripped off, and if so, where can we go for redress?

Thank you.

tarren

mrskint wrote:

I would write a letter to the business concerned as a first and state why the charge, and was it in a contract that you would have to pay a fee if you cancelled, if no joy Id go to Citizens Advice, or at a push trading standars.

Thank you mrskint,

I havn't seen the contract yet, but I'm certainly going to chase this up, seems so unfair to me.

tarren.