Lowell Portfolio Chasing a Paid Debt. - UPDATED

MentalMinnie

Sorry, whats IOC?

fermi

Information Commissioners Office.

http://www.ico.gov.uk/complaints.aspx

They oversee people's rights and obligations under the Data Protection Act, which includes the duty that companies have to make sure that information on your credit files is accurate and up to date.

Also, if you haven't done so already, ask the credit reference agency you see the default on to mark it as disputed and query it with Lowells.

A dispute directly via letter and via the agency may well encourage Lowells to get a shift on.

fermi

Page 19 onwards of this goes through how to complain.

http://www.ico.gov.uk/upload/documents/library/data_protection/practical_application/credit_explained_leaflet_2005.pdf

MentalMinnie

Should we write to or call the CRA to dispute the entry?

fermi

Both Lowell and the CRA.

Doing both will (a) maybe make LOwell sit up and take notice, and (b) show the ICO you have done everything you can to relsove this yourself should it come to complaining via them.