Groupon won't refund me

ZoeC

Hi everyone,

I bought a voucher with my debit card for a steam mop on Groupon on 21/02/2012 and shortly afterwards redeemed it with ebuyer. On 05/03/2012 ebuyer said they had run out of stock and the item had been discontinued.

They told me to contact Groupon for a refund.

Groupon said they will only refund me in credits. When I explained the situation a customer service rep said she would look in to it. A different customer service rep emailed me a few days later saying:

'I've checked our records of your account, and I can see that a refund was processed for you on the 21st of March. It takes 7 working days for the refund to process, so you should have received it by this time. If you haven't received it, please contact your bank/Paypal as the refund has already been sent back via your method of payment.'

I haven't received a refund so I emailed Groupon again today saying that. I received this email from the same customer service in reply:

'All of our vouchers (unless otherwise stated in the Fine Print section) come with a “cool-down” period of seven working days, during which we will be happy to refund to your method of payment as long as the voucher has not been used.

After that seven day period, we will not usually provide a refund to your payment method, but we can sometimes refund unused vouchers in Groupon credit as a gesture of goodwill, as long as you let us know as soon as possible. Groupon credit is applied immediately, is valid for a whole year and can be redeemed against any purchase from groupon.co.uk.'

Surely I should be entitled to a refund as they were unable to fulfill their side of the agreement?

If anyone could offer me any advice on this matter I would very much appreciate it!

Thanks,
ZoeC

DVardysShadow

ZoeC wrote: »

... Surely I should be entitled to a refund as they were unable to fulfill their side of the agreement?

I don't know exactly how Groupon works - you will need to check the terms and conditions carefully.

But it seems to me that if a supplier cannot supply whatever you bought a voucher for, you should be put back into the same position as you were in before you committed to the voucher.

So if you bought credits and then used those credits to get a voucher, you should get credits back if the supplier does not honour the voucher. And if you bought a voucher which cannot be fulfilled with money, you should get money back.

Personally, I would write them a 'letter before action' asking to be put back in the position you were in before you bought the voucher, otherwise you will refer the matter to the small claims court. And I would follow through with the threat if they did not comply.

Labmanager

7 working days....it's only been 6 so far.

zaax

do a charge back links on top of this page

simple_but_sweet

keep emailing groupon to check up on it. when i had to get a refund they managed to fob me off for almost a month saying the supplier will be in contact when i finally had enough i told them i wanted a refund, they said it takes 7 working days. 2 weeks later i still hadn't received my refund so emailed them again 2 days later i got an email saying the refund was never authorised so had to go through the whole process again. eventually got my refund in january after buying the deal in october for the item to be delivered by the end of november!

GrouponUK_company_representative

ZoeC wrote: »

Hi everyone,

I bought a voucher with my debit card for a steam mop on Groupon on 21/02/2012 and shortly afterwards redeemed it with ebuyer. On 05/03/2012 ebuyer said they had run out of stock and the item had been discontinued.

They told me to contact Groupon for a refund.

Groupon said they will only refund me in credits. When I explained the situation a customer service rep said she would look in to it. A different customer service rep emailed me a few days later saying:

'I've checked our records of your account, and I can see that a refund was processed for you on the 21st of March. It takes 7 working days for the refund to process, so you should have received it by this time. If you haven't received it, please contact your bank/Paypal as the refund has already been sent back via your method of payment.'

I haven't received a refund so I emailed Groupon again today saying that. I received this email from the same customer service in reply:

'All of our vouchers (unless otherwise stated in the Fine Print section) come with a “cool-down” period of seven working days, during which we will be happy to refund to your method of payment as long as the voucher has not been used.

After that seven day period, we will not usually provide a refund to your payment method, but we can sometimes refund unused vouchers in Groupon credit as a gesture of goodwill, as long as you let us know as soon as possible. Groupon credit is applied immediately, is valid for a whole year and can be redeemed against any purchase from groupon.co.uk.'

Surely I should be entitled to a refund as they were unable to fulfill their side of the agreement?

If anyone could offer me any advice on this matter I would very much appreciate it!

Thanks,
ZoeC

Hi @Zoe, we're very sorry to hear about your negative situation. As you have already emailed support regarding this - what's your email address or ticket reference number received in the subject line of our automated email so we can ask customer service to email you back regarding this? Please post it below. Thanks, Groupon UK

ZoeC

My ticket number is #2151702

I would be very grateful if you could look in to it.

Thanks,
ZoeC

ZoeC

Sorry, forgot to say thank you everyone for your responses.

ZoeC

GrouponUK_company_representative

Thanks @ZoeC, someone will be in touch soon.