Matured Endowment

weavy1264

Just a quick tip, my mortgage endowment with Aviva matured in January this year and a release form is required to be filled in & returned to obtain the funds. This was done with necessary documents and signatures & returned to them.
Letter received back yesterday(4 weeks later) requesting all sorts of documents,release letter from a previous lender & verification of my wife's signature etc (apparently this has changed.)
I phoned them today, suggested they were using delay tactics to earn interest on MY money and that I would be charging THEM for my time spent on these additional requests along with legal advice.
Hey presto, spoke to a supervisor and all they now need is the verification of my wife's signature.
Don't be bullied by these money grabbers, times are hard and if they can delay you and earn interest on your money they will!

dunstonh

Don't be bullied by these money grabbers, times are hard and if they can delay you and earn interest on your money they will!

only flaw with that argument is that the maturity is not invested past the maturity date and put in a holding account pending release that will pay them little or nothing. However, they will pay interest on late maturity payouts and probably at a rate that is higher than they get on a typical savings account.

Aviva are a struggle at times but there is no conspiracy theory there. It is typically due to poor administration and old computer systems which are usually missing key bits of information that need to be manually looked up or located on one of their other systems.