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ATM swallowed my card

LOL not as bad as it sounds, i've a nationwide flexaccount that we are using for our wedding expenses and spending money for our honeymoon, i forgot the pin number and asked for a reminder. The reminder pin is wrong and the missus went to an atm this morning to change the pin and check how much was in the account. After the second attempt it swallowed the card. Do they still just send them back in a few days or do you have to contact them and explain what happened before they return it?

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