Ofgem's Statement Regarding Eon and Direct Debits

backfoot

Following the many threads on Eon's Direct Debit Policy, I have been asked by OFGEM to place the following statement on the MSE Forum.

''Ofgem is aware of this issue on Eon Direct Debits and is currently reviewing the complaints we have received on this matter. Our review is a continuation of the work that Consumer Focus has been doing in this area. Ofgem’s concerns relate to Eon’s compliance with a number of the Standards Conditions of both the Gas and Electricity Supply Licences and other related obligations.

Ofgem takes compliance with all these obligations seriously and will be having regard to whether the complaints we have received satisfy the criteria for opening an investigation in accordance with our published Enforcement Guidelines: http://www.ofgem.gov.uk/About us/enforcement/Documents1/Enforcement Guidelines post consultation.pdf

If any readers have any specific complaints to refer to Ofgem on this issue, please contact [EMAIL="consumeraffairs@ofgem.gov.uk"]consumeraffairs@ofgem.gov.uk[/EMAIL] and mark emails “for the attention of the Enforcement and Competition Policy Team”.

backfoot

I have sent my own complaint to Ofgem concerning this matter.

I won't copy the full detail as it is confidential to Ofgem. In summary, it concerns a phone DD quote given by Eon which was simply provided on the basis of a 1/12th of the annual cost. No mention was made of the zero spring policy.

I hope other customer's or potential customers who object to this policy register their complaints with Ofgem.

Blackdog

Thank you backfoot and all the others who are working so hard to bring E.on's direct debit policy to the attention of the appropriate authorities. Hopefully eveyone's hard work will be paid off soon when E.on introduces a fairer system for its customers.
I have contacted Ofgem (and Consumer Focus) about my experience with E.on's DD policy.