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Natwest block on account,refuse to explain

Irisedd
Irisedd Posts: 5 Forumite
in Budgeting & bank accounts
Natwest has put a block on my current account so I can neither pay money in nor withdraw. I have been having problems with them and have made a formal complaint, but they refuse to tell me why my a/c is blocked,by whom and when it will be unblocked. Can they just do this ? There is a considerable amount of money in the a/c which I can't get at. Can someone please help because Natwest just refuses to talk to me. In fact Customer Services hung up on me today !

Comments

  • stclair
    stclair Posts: 6,854 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 21 March 2012 at 9:53PM
    Sounds like you have a no operations marker on the account.

    They might think you are money laundering or something similar.

    You will need to follow the banks complaint procedure:

    http://www.natwest.com/Downloads/global_options/complaints_leaflet.pdf
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • Ben8282
    Ben8282 Posts: 4,821 Forumite
    1,000 Posts Combo Breaker Newshound!
    It would help if you could give an idea of what you mean by 'a considerable amount of money'.
  • KingElvis
    KingElvis Posts: 4,100 Forumite
    They think you're either a crook or a pest....if they think you're a pest, expect them to close your account and then they will let you draw your funds out at the counter and close the account.

    If they think you're a crook, expect your collar to be felt by Inspector Knacker.
    "We want the finest wines available to humanity, we want them here, and we want them now!"
  • samizdat
    samizdat Posts: 398 Forumite
    The same thing has happened to me. NatWest is an appalling bank.
This discussion has been closed.
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