E: 27/05 Pepsi Win £500 an Hour starts 02/04

robbies_gal

no mails for most of yesterday for me

IdontMind

gabbyevs wrote: »

no mails for most of yesterday for me

I know its been done before but I emailed them yesterday due to a lack of emails and they say rest assured a member of the promotions team will be in touch if you are indeed a winner.

robbies_gal

oh i know they would be eventually they just state theres nothing wrong with their system when there clearly is

ChilliP2012

gabbyevs wrote: »

they just state theres nothing wrong with their system when there clearly is

I've been saying that to them, but Britvic who have contacted the promotions team (a different company) just seem to reply with box standard fob offs.

robbies_gal

not bothered are they as long as they get the promotion

ChilliP2012

Well I've gone above the Consumer (lack of)Helpline team now and emailed Paul Moody (Chief Exec) directly. Let's see if I can get an adeqaute response this time.

It's not a case of sour grapes with me. It's a case of there is something clearly wrong with their system and not my email client as previously advised.

robbies_gal

very true-let us know when your hear back chilli

Chyna-s

Oh my, does it really matter that you are not getting the LEM's - all that matters is the direct email they send you to confirm your details.

ChilliP2012

It does matter, because if I'm not receiving email confirmations then I don't know if I've lost or won. So yes, it really does matter, to me anyway.

If I'm not receiving LEM/WEM's then whose to say I'm not going to receive a confirmation email to confirm my details? SO aye, it's a big deal to me, thanks.

aussiegeckogirl

The email I got today did not ask for my details, just said that I had won and someone would ring to confirm my details, I know people have previously just had to reply with theirs, has anyone else had to wait for a call?