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Royal Mail 'Has my item'

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tco03
tco03 Posts: 73 Forumite
Was unsure where to post this question so here it is:

I recently upgraded a phone and posted the old one back recorded delivery to the o2 recycle center to get my £100 back.

However it didnt arrive and according to Royal mail trackign service they 'Have my item' currently being processed blardy bla....

its been a month now and starting to think its been nicked from the sorting office.

Really not happy about it as someone had already warned me about this a few days beforehand.

How are Royal mail with complaints? I dont want to have to wait months to get compensation for my loss and i have the feeling nobody is going to care.... like most large organisations.

Comments

  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    well for starters
    you sent a £100 item by a service with under £50 insurance
  • saintjammyswine
    saintjammyswine Posts: 2,133 Forumite
    tco03 wrote: »
    Was unsure where to post this question so here it is:

    I recently upgraded a phone and posted the old one back recorded delivery to the o2 recycle center to get my £100 back.

    However it didnt arrive and according to Royal mail trackign service they 'Have my item' currently being processed blardy bla....

    its been a month now and starting to think its been nicked from the sorting office.

    Really not happy about it as someone had already warned me about this a few days beforehand.

    How are Royal mail with complaints? I dont want to have to wait months to get compensation for my loss and i have the feeling nobody is going to care.... like most large organisations.

    Then why did you do it?
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