Tesco R&R...

DontDoDebtKids

...what exactly is it?!?

I keep seeing references to it in posts but I haven't a clue what it is!

PLEASE put me out of my misery!

DDDK

youngie

refund and retain, if you are overcharged you get your money refunded and also keep the item purchased

gallygirl

Refund & Retain - if they have mispriced an item you have bought they will refund the money and you can keep the item. There is a thread on 'the other side' about it. Best thing to do is go armed with a list of what people have spotted. Look at the shelf edge labels - it's usually because they've forgotten to take a label down after the offer has ended. Eg label saying £6.99, offer ends say 19th Feb and they've forgotten to take label down, you get charged £7.99, take the receipt to customer services & get the money back.

If you have a price scanner in your local store you can check before you pay which saves you buying 6 packets of jaffa cakes only to find they charge you the offer price after all!

peb

However, I understand from one of the other boards (grabbit?) that they are (and in some stores have) changed their policy coz unscrupulous people (AKA MSEs) where taking advantage <VBG>

comping_cat

peb wrote:

However, I understand from one of the other boards (grabbit?) that they are (and in some stores have) changed their policy coz unscrupulous people (AKA MSEs) where taking advantage <VBG>

Yes, im afraid you have missed out on this, most stores have already changed, but officially from the 26th Feb, they are offering double the difference if there is a misprice!!!

DontDoDebtKids

Oh well! Bit slow on the uptake, me.