faulty lexmark printers

cmr_3

Can anyone advise me? I am now on my 3rd lexmark printer, each having gone faulty whilst under warranty, this latest one won't scan, when you ring up lexmark, you go through a series of tests (that I have already done) which is very irritating, I just want my money back, do I have a right to ask for this(and go and buy another printer NOT a lexmark), I have a backlog of letters that need printing

Enterprise_1701C

How long since you bought the first printer. Also, where did you buy it from?

cmr_3

the original printer came from argos, but the replacements have been direct from lexmark, whom I have to contact each time it goes wrong

Enterprise_1701C

It seems a bit strange that you "have" to contact Lexmark when it goes wrong - the original contract was with Argos.

I think (please someone correct me if I'm wrong) a lot depends on how long it is since you bought the first one, and how long each other ones lasted.

To be honest, if it was me, I would now say that the printer is obviously unfit for purpose (the purpose being to print for a reasonable period of time). Lexmark will probably want to replace it again. Depending on how long it is since your first purchase I would argue that you have had three printers that went wrong, how can they guarantee that this one will not, and can you please have your money back. This is where it could get difficult as your first contract was with Argos but you have been dealing with the manufacturer, it would be a bit difficult to take it back to Argos and say it has been changed three times, can I have a refund please, cos you did it through the manufacturer.

If all this has happened within the first year it is fairly clear that you should be entitled to a refund (I think!) because you have had so much trouble with it, but if you are 33 months down the line and on your third printer you can try to tackle Lexmark but they are likely to say they cannot do anything for you.

It is best to remember that the first port of call when claiming under guarantee should be the supplier, i.e the place where you bought the item. If they try to fob you off and say go to the manufacturer then point out that they sold you the product with the guarantee and it is up to them to deal with it under that guarantee.

Sorry I can't be of more help, but the issue may have been slightloy clouded by dealing with the manufacturer!