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Maturing endowment policy - issues

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I have an endowment policy that matures on the 1st April 2012 and am in the process of claiming the proceeds of the policy. I am however, informed that the value payable is to be adjusted to take account of a 'cashing in' factor (circa 0.05%) and that the policy value stated is less than the 'minimum guaranteed benefit'

I have queried the items with the Insuranace company as I can find no menton of any 'cashing in charge adjustment' in the Policy docs and my premiums have been increasing and adjusted every year so as to meet the minimum value!

Can anyone shed some light on where I stand on these two issues please.

Thankyou
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