Dental malpractice/terrible treatment!

jugglebug

Humphrey10 wrote: »

The question the OP should ask a GP or pharmacist is 'is this dose of amoxicillin safe?' - that question has got nothing to do with dental problems.

Which is a different question to your original "is this suitable/safe"?
To which the GP or pharmacist would have little clue as to the suitable part, and has everything to do with the dental problem.
Why not ask the dentist themselves? After all they are trained in the pharmacology, and use of the drugs they prescribe.
It's easy enough and wouldn't cause offence.
"Thank you very much for your help, I have had Amoxicillin before, but never quite so much. Is there a reason for the difference?"

We actually like patients who show an interest in their own healthcare

scotsbob

Toothsmith wrote: »

Probably in the same way that you could comment on the practice complaints system of the OP's dentist wthout any knowledge of any of the background story or the people involved.

The fact you objected to it adds to the comedy effect!

Sorry to burst your bubble but read my response carefully, I was not commenting on the OPs case specifically. Rather I was commenting on the complaints procedure as I and others I know have experienced it.

I see you are a dentist as well, I notice you and your colleagues all jumping to each other's defence. This is what makes it so difficult to have successs with the complaints procedure, especially a self regulating one.

Nicki

scotsbob wrote: »

Sorry to burst your bubble but read my response carefully, I was not commenting on the OPs case specifically. Rather I was commenting on the complaints procedure as I and others I know have experienced it.

I see you are a dentist as well, I notice you and your colleagues all jumping to each other's defence. This is what makes it so difficult to have successs with the complaints procedure, especially a self regulating one.

I've only ever had cause to complain about a dentist once. The practice handled the matter just fine, as did the dentist. So much so that I am still a patient at that practice and still on friendly terms with that dentist, though they did refund money which had been paid for a course of treatment.

The fact that you, and even some of your friends, have had a negative outcome when making a complaint, does not mean that all dentists handle complaints badly. It doesn't even mean that most dentists do. Assuming that your complaint will not be listened to, and handled properly, before you even make it, doesn't make for a very constructive dialogue with any professional IME.

BTW - in case of any doubt, I am not a dentist and don't work in the dental industry in any form, nor are any of my family or friends.

florain

I am still trying to persue a complaint on OH's behalf. Having been told someone would contact us by Friday and hearing nothing I rang again today. Was eventually told that the person we need to speak to will phone on Weds - 8 days after I first rang. Oh, and he will be speaking to the dental surgeon first.
I would have liked to speak to this person first to explain exactly why we wish to make a complaint then they see what the dental surgeon has to say. Or is it only me who thinks they are doing it the wrong way round!

brook2jack

The protocols for time limits to respond to complaints only applies to written complaints not to verbal complaints.

Also because of patient confidentiality unless your husband has signed consent for the surgery to speak to you or he is unable to speak for himself and you are his representative, they cannot discuss his treatment with you. This may be why they are speaking to the dentist first.

Your oh should be pursuing this himself as otherwise no information should be disclosed to you unless one of the situations above apply.

florain

My OH has given permission for me to do this.

I was asked if I would talk to some one from the clinic first rather than putting a formal written complaint forward.

brook2jack

That's fine but take a written authority with you if you go to speak to them or have oh on standby to speak on the phone as confidentiality is a hot issue.