FirstPlus

WombleBrain

I rang FirstPlus to enquire as to why the interest on our variable interest loan was going up again, considering that when the interest rates went down in September last year, no action was taken in regards to our account. I was told that FirstPlus did indeed lower their interest rates, but that they would look into our account. This was last Monday.

I rang last Wednesday to be told that the matter was in the hands of the finance dept/IT department and that the so-called Helpline couldn't give me any other advice or information. They suggested that if I hadn't heard anything by Monday (today), then I should contact them again.

I have rung today to be told that.....wait for it....."a problem has been identified with not just your account but with others" and that I should ring back in yet another 7 days. Perhaps I'm being a tad too sceptical thinking that if I hadn't rung them to whinge (but in a nice way), they'd still be none the wiser....

I would suggest to all FirstPlus customers that they check their statements and make sure that the interest rate drop of 0.25% last year was applied (if applicable) to their accounts.

Hope it helps.

Womble

I'll be ringing them again next Monday to find out if they've asked the coffee machine about our account yet

regularsaver1

Interest rates went down in Aug of 2005

they did not change until they increase in september 2006

in your post you say interest drop last year, but no rates reduced last year, - only increased

WombleBrain

Thanks for correcting me!!!

We took out our FirstPlus loan in February 2005, and to date, we are STILL waiting for the September 2005 interest rate drop of 0.25% to be applied to our account - even though FirstPlus are quicker than quick to increase their rates.

Check your statements and make sure that you did get a rate drop in 2005, not 2006 as I stoopidly wrote yesterday.