Monument & my credit file

GB52

Hello, I had a debt with Monument which was sold onto the wonderful Arrow Global & then managed by Marlin Financial Services in 2007. I have since cleared all debts last year. I regularly checked Experian to ensure all was well, then found through another credit reference agency that Monument via Raphael & sons there trading name had been still defaulting the account.
I wrote a letter after speaking twice over the phone & getting nowhere. I asked why this was happening & asked for compensation for their poor administration as the account had been sold on or I would go through the Financial Ombudsmen. I have received a letter today which states the following.

"When the management & collection of your debt was transferred to Arrow, Monument transferred the reporting of your debt to Arrow. As a result our entry should have been deleted.
We are most concerned to learn that the entry by Monument has not been deleted by Experian, Callcredit & Equifax. As a result we have contacted them today to establish why the entry was not removed and to request that they update their recording with immediate effect, removing Monuments entry."

I thought that Monument defaulted the account via the agencies, not the agencies defaulting unless told by the Monument. Or am I missing a big chunk of knowledge.

I don't know how successfully I could get compensation or whether I can, for this poor administration or am I wasting my time?
I will check my credit files to ensure they have completed what they have said, but again its my time & money spent chasing information which surely is legally mine anyway. Why don't companies have to inform you that they are adding adverse information to your credit file, instead of you having to stumble across it?????. Sorry for the rant annoyed with what they can do & how I can't easily do them same back & not have to let them know.

fermi

You would or should have had notice of the original default.

The wrong this here was not removing the old entry when it was transferred to Arrow, rather than not notifying you off anything new.

Whether you could get compensation really depends on whether you can show you have sustained actual financial loss due to the extra adverse info on your file.

Not something that is easy to prove in most cases.....

GB52

Thank you for the reply, very annoyed that I can't do anything about it above & beyond what I have done. I don't have anything concrete to show any loss, should I have applied for credit or a mortgage I may of got turned down without knowing it was there. I do not trust any company with any of my details now & pay alot of time checking what is happening as a result. So something good has come from it.