Bank smart

MUMZ2BEE

Has anyone ever had any dealings with a claims management firm called Bank Smart??

I asked them to look at my Halifax credit card taken out in 2006 to see if it is unenforceable as I have noticed a lot of errors in my credit agreement but needed professional advise of course.

They have had my claim since November, and seem to take forever and a day to deal with it.

They don't return emails, and there is no telephone contact with them as they do everything over the internet.

They also don't acknowledge when you send them paperwork.

I am getting fed up with them and have just sent them a !!!!!! email asking what is happening with my claim.

ARGGGGGGGGGHHHH!!!!

Tixy

Not heard of them, I expect they are pretty much the same as other claims management firms - not worth touching with a bargepole.

At a guess they are doing nothing at all with your claim at the moment. Did you pay an upfront fee? if so thats the only bit they are interested in.

MUMZ2BEE wrote: »

I asked them to look at my Halifax credit card taken out in 2006 to see if it is unenforceable as I have noticed a lot of errors in my credit agreement but needed professional advise of course.

If you want to investigate if your credit agreements are legally enforceable, that is that they contain all the prescribed terms then its easy to do yourself, no need for professional advise. There are free to use forums and websites that cover this topic in details where you can check your agreement yourself.

MUMZ2BEE

Thanks Tixy.

No I didn't pay any upfront fees and I wont do either as I was conned before by Cartel.

I need to see what response I get back from them if any after I sent them a !!!!!! email.

MUMZ2BEE

Can anyone please give me a telephone number for the claims management firm Bank Smart!?

I need to fone them to make a complaint about my claim as I have heard nothing from them.

It is unacceptable that they do everything over the internet; I need to speak to them to find out what is happening with my claim as I might have to contact the Financial Ombudsman Service.

They don't respond when you send them paperwork, and they have had my bank statements for over 2 weeks now without giving me an update if they are progressing with my claim.

If anyone can provide a fone number I would appreciate it!!

Tixy

If you want to make a complaint I would write to them (by post - not email) and send it recorded delivery.

MUMZ2BEE

Thanks Tixy I might just do that, I think its disgusting that they dont have a fone number you can call them ::++(((

Tixy

MUMZ2BEE wrote: »

Thanks Tixy I might just do that, I think its disgusting that they dont have a fone number you can call them ::++(((

I'd certainly say its a good rule of thumb not to deal with any company that doesn't provide a landline telephone number.

Did you sign any contract with them at all?

Do you really need to get hold of them? to be honest I would just cut your losses as you haven't paid them anything, write to them and state you do not want them to act for you or do any work on your behalf and then look at dealing with the issue of your credit agreement yourself.

MUMZ2BEE

Yes Tixy, unfortunately I did sign a contract with them, but I have so many grievances its unreal!!

I have just typed up a 2 page !!!!!! letter asking why no contact with them, and what is going on with the claim!!

I might find another company who can deal with the problem; I'm not bright at unenforceability issues!!

Its all too daunting!!

pelirocco

bank Smart is the trading name of SYMMETRIC SYSTEMS LTD ,for all their fancy Web page they dont appear to be doing too well . They picked up a ccj of £28,052.00 in November

pelirocco

They are displaying the logo for this organisation , maybe you could contact them?

http://claimscouncil.org/

MUMZ2BEE

Thanks pelirocco will check it out!!

2 page !!!!!! letter to Bank Smart being sent tomorrow by recorded delivery!!

See what response I get back then!!