Rules for non refundable or exchangeable goods

sazoir00

I want to exchange a bracelet I recently bought at Liberty. I have just checked the receipt and noticed to my great disappointment that jewellery items are non exchangeable or refundable. I wasnt told this at any time by the sales assistant. What are my rights? And are there any rules regarding whether customers should be told that items are non refundable or exchangeable before or when purchasing?
Thanks in advance for your advice.

ic

You have no statutory right to return an item you bought from a shop simply because you've changed your mind - its up to the retailers as to whether they want to offer a returns policy. The retailer is under no obligation to tell you this, if you were unsure about the item you should have asked at the time. You only have a right to return an item if its faulty.

When buying online, you have the protection of the Distance Selling Regulations which allow you seven days in which to inform the retailer you're returning an item - the argument being you can't see it properly and make the decision until its there in front of you. When you're in the shop, you have that chance there and then before committing to buy.

More here: http://www.which.co.uk/consumer-rights/sale-of-goods/returning-goods-your-legal-rights/your-rights/

I've changed my mind

If you bought it online, and you're still within the cooling off period you should be able to return it for a full refund.

If you bought it in a shop, it might be trickier. Shops don't have to have a returns policy, but if they do have one they must stick to it. So check their policy and see what it says. You might be entitled to a replacement or a credit note.