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Recovering Exit Charges from Lloyds TSB
Felix2
Posts: 6 Forumite
Hello there
Hope you can help. I was interested to hear that there was a FSA announcment about exit charges when closing your mortgage. I printed off the template from moneysavingexpert.com and sent this off. In the letter I stated I no longer had the account details and requested what the fee increase was. 10 days later I got a reply that they could not find my mortgage account and request I call their Customer Service Team. I called the centre and was informed as I had remortgaged to Direct Line in 1996, they did not hold records for longer than 10 years. Is this correct and if so is there any way of establishing what my mortage account number was? If anyone can shed some light on this that would be fantastic.
Regards
Felix2
Hope you can help. I was interested to hear that there was a FSA announcment about exit charges when closing your mortgage. I printed off the template from moneysavingexpert.com and sent this off. In the letter I stated I no longer had the account details and requested what the fee increase was. 10 days later I got a reply that they could not find my mortgage account and request I call their Customer Service Team. I called the centre and was informed as I had remortgaged to Direct Line in 1996, they did not hold records for longer than 10 years. Is this correct and if so is there any way of establishing what my mortage account number was? If anyone can shed some light on this that would be fantastic.
Regards
Felix2
0
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