VERY!!! - Shocking company

keith1950

Hi, two points, why should they just exchange it without having the opportuinity to check it out, for all they know you might have damaged it !!

Secondly, you have to give reasonable access to allow them to inspect it. A two-three hour window during normal office hours would suffice.

With your attitude I would have put the phone down, you get more from people by being pleasant, if you put their backs up you won't get anywhere, politeness costs nothing !!

Lugh_Chronain

Yes, but if a company shows disrespect in the first place is it not surprising people get irate with customer service.

And why the suspicion towards the customer in the first place? And if they are suspicious then at least show some decorum. Not every customer is dodgy, the Littlewoods group appears to treat their customers as if they are.

I understand that they are not obliged to give a refund though at least try and give the customer the benefit of the doubt. And if on return the item looks like it was damaged by the customer then let them know once the company receives the item, not somewhere were the customer might feel their best interests are not being met. Again, the customer is bound to get irate. There appears to be very little respect shown towards the customer on the whole.

And let's not forget, the problem the OP is complaining about here is actually the fault of Very. They should take some responsibility and apologise for the situation even if it wasn't their fault as such, it may in fact be the fault of the courier, they may be responsible for why the box was damaged though who employed them?

keith1950

Hi-if the box was badly damaged on delivery the item should have been rejected there and then without even opening the box.It is unfair to expect a retailer to accept an item back without them having the opportunity to inspect it first.

DUKE

Have a look here see if this is any help - http://www.very.co.uk/help/en/online-help-system.page?cm_re=Homepage-_-Header-_-Online+Help+System

I've just finally managed to fill in a form to close my account as they're telling me someone's been trying to get in yet again.