Installing SKY+ Box.........?

Equanimity1

Hi All
can anyone tell me if I can install/replace my standard box myself,,,,,and save myself £60........

Tried to get SURF, SEE, SPEAK offer and a free sky+ box ...but tried to sell me a new box £100 and instalation £60......I said ...no chance...

sMARTie

no unfortunately you will need a new cable from sky to run by the old cable.. so i dont think u can.. as they need to drill holes etc..

Teak

You can just replace the box, but you'll not be able to get the full Sky+ features. As said, some work needs to be done.

A new twin/quad-LNB needs to be installed on the dish, then a 2nd cable installed down to the box, so you have 2 inputs. That allows you to record 2 programmes at the same time, or record one and watch another channel. Also your viewing card needs marrying up with the new box and Sky+ enabled on your account. Normally the engineer just phones up Sky for that.

In the past Sky retentions dept have been able to offer Sky+ (refurb) for £49 and free installation to existing customers who have complained and considered cancelling. Sometimes they try to force multi-room on you, but not always. In our case they couldn't as our standard box stopped working, was out of warranty and we were not happy about paying for a callout.

Equanimity1

Thanks for this.........I rang back the cancellations dept and said I was offered a box when I rang last time and was put through to sales, they then tried to charge me £100 + £60 inst......he then said the box was £100 what would I like to do ...so I said cancel then....then he offered a new box with free inst for £50........so I took it....

only trouble is my cable runs under the floor of the house can't see him climbing under there..

jnd

Equanimity1 wrote:

only trouble is my cable runs under the floor of the house can't see him climbing under there..

If you can access it and that's where you want the new cable run, then you could lay the cable yourself. That's what I did.

Equanimity1

jnd wrote:

If you can access it and that's where you want the new cable run, then you could lay the cable yourself. That's what I did.

So can the engineer set up the Sky+ and leave enough cable for me to connect later.........there is enough room for me to crawl underneath the floor, but I dont expect the engineer to do that...

spuds_2

When our Sky+ box broke, they wanted to charge us £100 plus £60 install. That would be just for plugging it in and ringing Sky to match up the box and card. Fortunately, we got a free box on the Comet offer and were happy to pay the £60 install. It all seems to depend what offers they are doing or how desperate they are when you ring up. We have been customers for 13 years - they are only interested in new subscribers.

sMARTie

spuds wrote:

When our Sky+ box broke, they wanted to charge us £100 plus £60 install. That would be just for plugging it in and ringing Sky to match up the box and card. Fortunately, we got a free box on the Comet offer and were happy to pay the £60 install. It all seems to depend what offers they are doing or how desperate they are when you ring up. We have been customers for 13 years - they are only interested in new subscribers.

i dont know about that.. i tried to push for a free box when i ordered all the channels and they said no.. depends who you speak to and how suttle you are...

i tried twice - i went al they way threw the process and said last minutes that i would like sky + they said we cant do that i said " oh.. well i dont think i want it then" they said "ok then, thanks for your call"

i then called back and tried it again and it didnt work

I have normal sky now