MSE News: Warning – free skincare trials may be subscription trap

theytakeliberties

Joolz57 wrote: »

Just happpened to look today, dont know why but decided to check my bank as I recieved more of these products yesterday that I didnt order. When first appyling for the trial I noticed the 16 day period in the terms and conditions. I navigated awway from the page only for it to flash up an extra window asking if we would like to continue by offering cheaper postage. However the terms and conditions then flashed as page error, so how can we enter into something we are unable to see !!! I have cancelled my debit card at the bank, does anyone know if the company have a different 16 digit no and security code then will they still be able to take payments. The bank said this should stop them. Has anyone still had money taken after they have cancelled a Debit not Credit card. Contact details for the company seem scrappy and when u ring u get through to a foriegn person who follows the script like various mobile phone companies, and does not or cannot deviate from it. Can anyone help as ive been stung for about £150 in two months and as we are a family with 4 kids and an elderly mother it is money I can ill afford. Thanks

I'd ask the bank to refund the money on grounds that it was not authorised. IF the company responds (unlikely in my experience) saying it was on the web, then you can point to the error message and claim no contract was made. If the bank don't refund then ask to speak to a manager and that doesn;t work write a letter to the bank's registered office, addressing it to the Chief Executive (by name if you've the time to look it up) pointing out that the bank was negligent in not reversing the amount taken and ask for him to look into the matter, as you'd prefer not to go through the small claims court.