RO Phone return querie

gk172

Apologies if posting on the wrong board but wasnt sure where to so guessed here, i was lucky enough to get a couple of the samsungs from the original ro sale sept/oct, but one has went faulty and not sure what if anything i can do as ive got my reciept - thankfully, the phone keeps rebooting, what will argos do if anything? send it to manufacturers or offer a refund or just tell me to get lost?

Any advice please?

System

Aren't most electricals guaranteed for a year?

I don't think it makes any difference if it is in a sale or not. If you have your receipt you should probably get it either fixed for you or refunded.

gk172

Cheers thats what i would like to know, as its my daughters phone which she depends on - no land line and small baby so for it to get sent away would leave her phoneless, so need to know if its to be sent away shes talking about just trading it in maybe to orange and getting basic nokia or similar as she really cant be without a phone. Anyone had any phone returns to argos and know what the procedure is?

gk172

Popped in today to ask and there policy is to return it to the maker and let them fix it, was hoping for a refund on this one.

derrick

gk172 wrote:

Popped in today to ask and there policy is to return it to the maker and let them fix it, was hoping for a refund on this one.

Nothing to do with their policy, the law states that is is the retailers problem as that is who you have your contract with

Nex0

Yes argos should give u a refund or a replacement.

And yes I do work for them.

geoff1_2

Nex0 wrote:

Yes argos should give u a refund or a replacement.

And yes I do work for them.

Argos policy is any product over 30 days old should either be refunded, exchanged or repaired. SEE CATALOGUE PAGE 1214

However the law is a little vague

I believe that once the product goes past 2 months old you are in the hands of your retailer.
At the moment i would stand your ground for a refund on Saturday afternoon about 1pm (very busy) and some staff going for lunch and i think you`ll prob get your refund but your years g`tee is from your manufacturer and is for a free of charge repair NOT refund The contract as is with retailer is also a little vague!!

gk172

Thanks for your replies, it turned out to be a network or phone blip, dont know what caused it but my friend who has same phone on same network experienced the phone rebooting after a text that same weekend and both phones have been fine ever since.

dragonfly02

Have had this exact problem before but with a tent that was not waterproof, needless to say I came out of the shop with 150 pound cash and I had no receipt.
The goods are not fit for the purpous and you are entitled to the refund of your choice, weather it be cash, credit or another product.
have a look around the web for sale of good act 1994 and it should help you

help here

or

here

student100

From the DTI site linked in the previous post:

Q4. I know I can demand my money back within a "reasonable time" but how long is that? The law does not specify a precise time as it will vary for most sales contracts as all the factors need to be taken into account to be fair to all sides. The pair of everyday shoes may only have a few days before the period expires but a pair of skis, purchased in a Summer Sale, may be allowed a longer period by a court.

Q5. After the "reasonable time" has passed, what can I do?

You may seek damages, which would be the amount of money necessary to have the goods repaired or replaced. Frequently retailers will themselves offer repair or replacement. But, if you are a consumer (not making the purchase in the course of a business) you have the statutory right to seek a repair or replacement as an alternative to seeking damages.
...
Q11. The retailer has said that a repair is "disproportionately costly" and insists I accept a replacement as an alternative. Must I accept this?

Yes, and vice versa if you request a replacement and this is "disproportionately costly". However, remember any remedy has to be carried out "without significant inconvenience" and within a "reasonable time" for the consumer. Remember that you could also seek damages instead.

As you will see, Argos policy is consistent with the sale of goods act; they consider that a "reasonable time has passed" and that a replacement would be "disproportionately costly", hence they are offering to repair the item.