Help Needed

scott2k16

Hi,

I won WWE 12 in early december and i have still not received the game, i've e-mailed the company 3 times now and not got a response!

What can i do?


Also has anyone received the mission impossible boxset yet?



Thanks in advance

lilias

This is from Velvet Glove's Comping Guide

"7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Promotional Marketing [EMAIL="complaints@theipm.org.uk"]complaints@theipm.org.uk[/EMAIL] lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular [EMAIL="edwinm@theipm.org.uk"]Edwin Mutton[/EMAIL], being an absolute star. Please note, the IPM was formerly known as the Institute of Sales Promotion (name change in May 2010) however, the contact info does not appear to have changed.

The Advertising Standards Authority have an online complaints form.

I had an issue with a prize not turning up & after chasing politely for 5 months, I mentioned that I had been advised to talk to the Institute of Sales Promotions about the matter. Funnily enough that resulted in a letter of apology within a few days, along with a box of ‘Apology Goodies’ & my prize turned up 2 weeks later. Just remember to keep your cool & remain polite.

judy2357

scott2k16 wrote: »

Hi,

I won WWE 12 in early december and i have still not received the game, i've e-mailed the company 3 times now and not got a response!

What can i do?


Also has anyone received the mission impossible boxset yet?



Thanks in advance

On the 18th January they emailed me about the Mission Impossible and said the boxsets would be despatched shortly but I still havent received mine.

Livewire

Still not had my mission impossible boxset either...mind you there were quite a few to send out :-)

samsmam

Hi guys, I am also waiting for the DVD box set but i think they can take a couple of months to arrive especially when they have loads of winners.x