Problem with greasypalm VIP code

bombini

Hi,

I have had an account with greasypalm for about 6 years and never had a problem until now.

In August I took out a pet insurance policy with more than which also included a VIP bonus making the total amount payable £90. It stated that it would be 3 months before cashback paid, after 3 months no cashback so I contacted them and was told beginning of January funnily enough NO cashback, contacted again and £35 was credited to my account.

I then queried the remainder that was due as it should be £90 in total and was told to enter the VIP code. Problem being is that I don't have the code as it is no longer on the 'offer' and I can't even access it through my internet history as it was 6 months ago.

I am fuming as the exact same thing happened when I took out a more than home insurance policy in June, had to chase up several times and they manually added the VIP bonus which is why I didn't realise I needed to keep the code.

Is there anything I can do now, should I contact more than or is that unadvisable ?

Thanks

GreasyPalm_company_representative

Hi Bombini,

My names Jade Bromiley and I work for Greasy Palm can you please contact me directly on jade@submissiontechnology.co.uk and I will help you in any way I can.

Thank you for your time and I hope to hear from you soon.

Kind Regards
Jade

GreasyPalm_company_representative

Hi Everyone,

As from Monday the 5th March I will be on Maternity Leave. If you have any queries/questions please contact fiona@submissiontechnology.co.uk or through the Helpdesk section which is located on site and she will be able to help you further.

Kind Regards
Jade Bromiley