NatWest Unpaid item fees

Sun4

Hello everyone,

We have been on our DMP for about 7 months now and all is going well - no missed payments and debt reducing nicely - or so I thought until I received a loan statement from NatWest this morning. The bank has added over £4,000 to our loan account for "unpaid item fees" despite the fact that they agreed to the DMP (after a bit of a battle) and have received over £1,000 in payments from us since the DMP has been in place. Does anyone have any advice on how I should go about re-claiming these charges? And am I likely to get the charges reversed.

Thanks in advance!

Sun4

Loubylou2

I'm not an expert but when we started on our DMP the Post Office kept adding late payment fees.
On the advice on here I sent a recorded delivery letter restating my position and saying that they were now adding to my debt and asking them to stop. I sent it to all the addresses I could find for the Post office including the MD. I got a reply acknowledging my 'complaint' and soon after they stopped the charges and refunded the previous ones although didn't accept liability.

Interestingly we had a big loan with Nat West and after a few months they stopped interest and never applied any charges at all. its a bit of a lottery how you are dealt with by these companies. Furthermore we have settled at 55% of the debt just a year after they accepted the DMP.

I hope they start playing ball but I reckon a firm letter may be in order.
Good Luck:)

timbstoke

I can't speak for your exact situation, but I had a similar one with Lloyds TSB about 12 years ago. I had an overdraft with them, and after a breakup, made arrangements to pay off the overdraft at £50/month. On making my first payment, I discovered that they had charged me around £60 in charges for unfreezing the account, applying interest, accepting the payment, and freezing it again. I immediately wrote to them saying that it was counter productive for me to continue paying a debt which was only going up, and I therefore wouldn't be making any further payments until we reached an agreement that would result in the amount owing being reduced.

I never heard anything back from them, and that overdraft is now long since written off.